Shipping policy
🚚 Shipping Policy – High Performance Detailing
At High Performance Detailing, we are committed to delivering your order quickly, safely, and efficiently.
📦 Order Processing Time
- All orders are processed within 1–3 business days (excluding weekends and public holidays).
- Once your order is processed, you will receive a confirmation email with tracking details.
🌍 Shipping Times
Estimated delivery times:
- Australia: 5–10 business days
- New Zealand: 7–12 business days
- International: 10–20 business days
Please note: Shipping times may vary depending on your location and external factors such as customs delays or courier disruptions.
💲 Shipping Costs
- Shipping rates are calculated at checkout based on your location and order size.
- We may offer free shipping promotions from time to time.
📍 Order Tracking
- All orders include tracking.
- You will receive a tracking number via email once your order has been shipped.
- Please allow 24–72 hours for tracking updates to appear.
🚫 Incorrect Address / Delivery Issues
- Please ensure your shipping address is correct at checkout.
- We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
- If a package is returned to us, additional shipping fees may apply.
📦 Lost, Stolen, or Damaged Packages
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If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at:
- We will work with the courier to resolve the issue as quickly as possible.
🌐 Customs & Duties (International Orders)
- International orders may be subject to customs fees, duties, or taxes.
- These charges are the responsibility of the customer.
⚠️ Delays
While we aim to meet all delivery estimates, delays may occur due to:
- High demand periods
- Courier issues
- Weather conditions
- Customs processing
📩 Contact Us
For any shipping-related questions, feel free to reach out:
Email: contact@hp-detailing.com